Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

Non‑Returnable Items

Certain types of goods cannot be returned, including:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases
  • Digital or media products, including any item containing software, data, or digital content (such as CDs, DVDs, USB drives, or microSD cards).
    • Media items are non‑returnable and non‑refundable once shipped, opened, or used.
    • This includes our microSD cards containing proprietary software, which cannot be returned to prevent duplication or unauthorized use.
  • Gift cards
  • Certain health and personal care items

A receipt or proof of purchase is required for all returns.

Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Books with obvious signs of use
  • Opened media (CDs, DVDs, software, video games, etc.)
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email regarding approval or rejection. If approved, your refund will be processed and applied to your original method of payment within a standard processing period.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank, as processing times vary

If you still have not received your refund, contact us at support@usedfitnessequipmentparts.com.

Sale Items

Only regular‑priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, email support@usedfitnessequipmentparts.com and send your item to the return address provided.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. If the item was not marked as a gift, or the gift giver had it shipped to themselves, the refund will be issued to the gift giver.

Shipping Returns

To return your product, mail it to the return address provided by our support team.

You are responsible for paying your own return shipping costs. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted.

For high‑value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?

For questions about refunds or returns, contact us at: support@usedfitnessequipmentparts.com